Home Office IT
Ongoing, high-touch technology management for professionals and business owners working from home.
A clearer way to manage home office it.
A professional home office is more than one laptop. It often includes printers, scanners, Wi-Fi, email, Microsoft 365, phones, backups and accounts that all need to work together. We manage the environment as a whole instead of treating every issue as a separate repair.
Coverage built around the agreed scope.
Specific tools and responsibilities are documented in your service order before onboarding.
Managed computers
Monitoring, updates, security and troubleshooting for contracted PCs or Macs.
Printers & scanners
Connectivity, setup and common troubleshooting.
Wi-Fi & router
Help isolate wireless and internet problems.
Email & Microsoft 365
Account, Outlook and common Microsoft support.
Backup
Managed backup where included in the selected scope.
Phones & tablets
Basic connectivity and account assistance.
Remote support
A consistent support relationship with technicians familiar with your setup.
Onsite assistance
Available for issues that cannot reasonably be handled remotely.
Technology coordination
Help communicate with internet providers and supported vendors when needed.
Know what is included—and what is not.
Typically included when contracted
- Support for contracted computers and listed peripherals
- Routine software and account troubleshooting
- Basic Wi-Fi and printer support
- Managed security/backup where contracted
- Remote support during agreed hours
Usually separate or project work
- Phone or computer physical repairs and parts
- Unlimited onsite visits
- Smart-home troubleshooting outside scope
- Major data recovery
- Consumer electronics not documented in the service scope
We scope service after seeing the environment.
That prevents you from paying for things you do not need and prevents us from pretending every business is identical.
