Managed IT Support
Proactive monitoring, maintenance, support and documentation for the computers and systems your team uses every day.
A clearer way to manage managed it.
Managed IT replaces the “call somebody when it breaks” model with ongoing ownership. We monitor supported devices, maintain agreed standards, provide help desk support and document the environment so the same problems do not have to be rediscovered every time.
Coverage built around the agreed scope.
Specific tools and responsibilities are documented in your service order before onboarding.
Endpoint monitoring
Health and availability monitoring for supported Windows PCs and other agreed endpoints.
Patch management
Scheduled Windows and supported third-party application updates.
Remote help desk
Troubleshooting for covered users and managed devices during support hours.
Endpoint security
Managed security tooling and alert review based on your service scope.
Device inventory
Visibility into managed computers, versions and core hardware details.
Microsoft 365 support
Common account, email and user administration where included.
Printer support
Reasonable support for covered business printers and scanners.
Documentation
Client contacts, devices, network details, vendors and known environment information.
Vendor coordination
Help working with ISPs and supported third-party vendors when their service affects your environment.
Know what is included—and what is not.
Typically included when contracted
- Monitoring of contracted endpoints
- Routine patch management
- Remote troubleshooting for covered issues
- Basic device and environment documentation
- Support escalation and vendor coordination
Usually separate or project work
- Hardware and replacement parts
- Major projects and migrations
- Cabling or construction work
- Major incident or ransomware recovery unless specifically contracted
- Unsupported or end-of-life systems
We scope service after seeing the environment.
That prevents you from paying for things you do not need and prevents us from pretending every business is identical.